On Tuesday, November 15, 2022, we encountered a system error which affected our normal business processing. We are currently unable to establish a server connection with our ePayment processor, and we are continuing to work on resolving this issue.
Starting from Tuesday, November 15, ALL vendor payments will be processed as a Check during this time period. There will be no ePayments (ACH or Card) until we can reestablish a server connection with our ePayment processor. Although the Remittance Information section on the payment document may show the vendor approved payment type is ACH or Card, please refer to the listing screens or Search All Documents for confirmation of the actual payment type that was sent to the vendor.
If you have an employee or vendor that needs an ePayment via ACH or Card, we respectfully ask that you hold on approving the payment transaction until this issue is resolved. If a check was already issued during this time period, we can assist with reissuing the payment as an ePayment when we reestablish a server connection with our ePayment processor. To request a reissued payment, please submit your request to Staci Saito at [email protected] and refer to RCUH Policy 4.250 for more details.
This issue has not affected payments for transactions approved on Monday, November 14. For transactions approved on November 14, checks were printed and distributed, and ePayments (ACH and Card) were processed. The listing screens and Search All Documents functions have been updated for transactions approved on November 14, 2022.
We apologize for any inconvenience this has caused and thank you for your understanding.