Please be aware that we have received notice that there was an issue with Kaiser’s processing of RCUH’s electronic enrollment file. Some enrollee coverages were erroneously end-dated for coverage end on 03/25/2026.

All enrollees should be able to still obtain services through Kaiser’s “Believe Me Policy.” If you received a notice from Kaiser that your medical coverage is inactive but you believe it should be active through the end of March and it has affected you receiving services (prescriptions, appointments, etc), please contact us immediately at:

Email: [email protected]
Phone: (808) 956-7055

We are actively working with Kaiser to resolve this issue as soon as possible. We sincerely apologize for the confusion and any inconvenience this has caused.