We are still working on resolving the Payments problem that occurred on Friday, April 15, 2011.
We hope to complete the update of paid transactions to display the check number and check date soon. In the meantime, the following conditions may occur for payment transactions that were approved:
- A completed payment transaction may still be displaying a “Pending FO Approval” or “Pending Add’l Information” message.
- If an FO user attempts to re-approve such a transaction, an error message will appear. DO NOT delete any such transactions at this time.
- Payment transactions may be missing from the View or Search functions.
The Detail of Cost Report (under Accounting/Reporting) is the best way to check whether a payment transaction was completed.
Payment transactions which were created and left in pending status (eg, not approved by the FO) on Friday, April 15, 2011, morning through approximately 3:00 pm, are unrecoverable. Transactions which were created prior to this time frame and were in pending status should still be in the system. If a Search fails to retrieve a Friday transaction and/or the transaction is not displayed on the FO’s screen, it is highly likely that the transaction will need to be re-entered.
If you have questions, please feel free to call our Disbursing Office at 956-3608.
If you need assistance or have questions on a transaction, please complete the attached form and fax it to 956-3822.
We apologize again for the inconvenience this problem has caused and thank you for your understanding and patience.