2019 RCUH Benefit Open Enrollment – May 1-15, 2019


TO:                All RCUH Regular-status (50-100%) FTE Employees
FROM:          Nelson Sakamoto, Director of Human Resources
SUBJECT:     2019 RCUH Benefit Open Enrollment – May 1-15, 2019 

Why is Open Enrollment important? Open Enrollment is an annual opportunity for you to make changes to your medical or dental coverage, change coverage of your family members, enroll in supplemental long-term care insurance, or re-enroll in your healthcare or dependent care flexible spending accounts. All enrollments and changes made during Open Enrollment will have an effective start date of July 1, 2019.

May 1-15, 2019 Open Enrollment Period
Review the Open Enrollment Materials and online videos
May 15, 2019 DEADLINE to submit all forms to RCUH Benefits
(email to: [email protected])
July 1, 2019 Effective start date of Benefits Enrollment/Changes

Medical and Dental Coverage

If you have no changes to your medical and dental coverage, there is no action needed. Any changes to your plan, coverage tier, or dependents can be submitted using the Open Enrollment RCUH Group Health Plan Enrollment Form (B-5Ha).

GOOD NEWS:  There will be no increase in cost for all current HMSA Medical, Kaiser Medical, and HDS Dental Plans.  In addition to the current medical plan options, we are introducing a new plan – HMSA CompMed-Basic. We recommend those who do enroll into this plan also consider enrolling in the Healthcare Flexible Spending Plan to offset the potential out-of-pocket expenses incurred with this lower medical premium/ high deductible plan.

** NEW: All employees who wish to waive health benefits must submit the Open Enrollment RCUH Group Health Waiver Form (B-5Wb) to RCUH Human Resources as an agreement that he/she is still opting to waive health coverage at this time. Even if you have previously waived medical coverage with the RCUH, a new waiver MUST be received for the plan year 2019-2020 or corrective action may occur. 

Flexible Spending Accounts (FSA)

For all employees currently enrolled or who wish to enroll in Healthcare FSA and/or Dependent Care FSA, you are required to re-enroll every plan year (during this open enrollment period) using the Open Enrollment RCUH Flexible Spending Enrollment & Change Form (B-5F). These plans do not rollover into the new plan year.

** NEW: Life Insurance and Long-Term Disability Insurance (MUST UPDATE BENEFICIARY DESIGNATION)

Effective July 1, 2019, RCUH will be moving from our current Life Insurance and Long-Term Disability Insurance coverage with The Standard to a new carrier – MetLife. In anticipation of this transition, we are requesting all employees who are at least 75% FTE to confirm/update their life insurance beneficiary or beneficiaries by completing the  Open Enrollment RCUH Life Insurance Change Form (B-5L).

Employee Self-Service (ESS)

All Open Enrollment materials will be available in ESS (Employee Self-Service). Please see the Attachment: Navigating ESS and Additional Information for instructions on how to find open enrollment materials on ESS, view your current benefits, and Important things to consider about Open Enrollment. If you are having difficulty logging in to ESS, please contact RCUH HR Information Systems at: [email protected].

Relevant Policies

Contact Information

Contact RCUH Employee Benefits for general inquiries on Open Enrollment, eligibility, and assistance with forms.

Phone: (808) 956-2326 or (808) 956-6979
Email: [email protected]
Fax: (808) 956-5022

Contact RCUH HR Information Systems if you are having difficulty logging in to ESS.

Phone: (808) 956-9561 or (808) 956-8376
Email: [email protected]

Contact carriers (i.e., HMSA, Kaiser, HDS, NBS, etc.) directly with any specific coverage inquiries or for assistance on current claims.

Current Members, please call a customer service representative based on your existing plan:

  • Preferred Provider Plan & CompMED: (808) 948-6111
  • Health Plan Hawai’i & Health Plan Hawai’i Plus: (808) 948-6372

Prospective members, email rcuh_benefits.com with your specific questions or if you would like a hard copy of the materials mailed to you.

Kaiser Member Services: (808) 432-5955
Care Transition Team (for selecting a primary care physician, appointment scheduling) (808) 643-5744

Customer Service: (808) 529-9248

National Benefit Services (NBS)
Current members, please let the Customer Service representative know that you are with RCUH.

Phone: (855) 399-3035 **Service Center now available 2am-5pm Hawai’i Standard Time
Email: [email protected]