RCUH Vendor Payments Issue Resolved – UPDATE

The issue with our vendor payments has been resolved and we resumed normal business processing on Friday, November 25, 2022. We have restored our server connection with our ePayment processor and resumed processing ePayments (ACH or Card) for transactions approved on November 25.

On Tuesday, November 15, we encountered a system error which affected our normal business processing. All vendor payments for transactions approved from Tuesday, November 15 through Wednesday, November 23 were processed as a Check. There were no ePayments for transactions approved during this time period. Although the Remittance Information section on the payment document may show the vendor approved payment type is ACH or Card, please refer to the listing screens or Search All Documents for confirmation of the actual payment type that was sent to the vendor.

If you have an employee or vendor that received a Check but needs an ePayment, we can assist with reissuing the payment as an ePayment. To request a reissued payment, please submit your request to Staci Saito at [email protected] and refer to RCUH Policy 4.250 for more details.

We sincerely apologize for any inconvenience this has caused and thank you for your patience and understanding.