Category: General

RCUH Foodbank Campaign – March 3 – May 9, 2025

The struggles with hunger have no boundaries, as it affects our keiki, our kupuna, and families across Hawai’i. But what makes our local community outstanding is our ability to rally and support one another.

Please consider a contribution to support the Hawaii Foodbank. An online monetary donation is quick, convenient, and secure at https://fundraise.givesmart.com/vf/UHS/RCUH! Below are a few screenshots to assist you with the process. Please remember to identify your donation as part of the University of Hawaii – RCUH campaign. Every $1 donated provides 2.15 meals.

Make a Gift

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2025 RCUH Financial Portal V2.1.0 Release

We are pleased to announce the release of an enhanced version of the RCUH Financial Portal on Monday, March 3, 2025.

Release Schedule

  • Deployment Date: Sunday, March 2, from 3:00 p.m. to 11:00 p.m. HST
  • Please be aware that users may experience issues with the Search All Documents functionality during the deployment period. However, there will be no system downtime. Fiscal Administrators may approve online purchasing, payment, and travel transactions in the Financial Portal during the deployment period.

Key Enhancements

  • Default message during End of Day processing or system maintenance
  • Default query timeframe for listing screens
  • Ability to search by Payment Request Number in PO listing screen
  • Ability to search by Travel PO Number in Travel listing screen
  • PI Name added to project dropdown list
  • Automatic update of project period for pending PO documents
  • Enhanced Calendar behavior in the Service Date or Trip Itinerary date fields
  • Ability to mouse right click to paste project number in Reporting functions

Please refer to the release note for details.

Support & Help

If you have any questions or comments, please use the Help Widget at the bottom right portion of the Financial Portal screen or contact RCUH Accounting at rcuh_accounting@rcuh.com.

RCUH Financial Portal Fully Operational

The RCUH Financial Portal is back in operation with full functionality. We apologize for any inconvenience this has caused and thank you for your understanding.

This serves as a good opportunity to remind our Financial Portal users to utilize the Help Desk widget to report any issues you may encounter in the Financial Portal. This will help our team identify recurring issues so that we can best assist you and address any issues in a timely manner.  Here are instructions on how to use the Help Widget: https://support.fis.rcuh.com/support/solutions/articles/66000524533-using-the-help-widget

RCUH Financial Portal Down – UPDATE

The RCUH Financial Portal is back in operation, but functionality is limited.  Financial Portal users should have the ability to view, create, and submit online purchasing, payment, and travel transactions.  However, Financial Portal users do not have the ability to create new vendors or access reports, and Fiscal Administrators do not have the ability to approve transactions. 

We are currently working with our vendor to resolve this issue and ask for your patience as we anticipate an extended period of time for this issue to be resolved.  We apologize for any inconvenience this has caused and thank you for your understanding.

RCUH Vendor Payments for January 28, 2025 – UPDATE

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, January 28, 2025, we encountered a system error that affected our end-of-day business processing.  Vendor payments for transactions approved on January 28 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on January 28 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on January 29.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact RCUH_Accounting@rcuh.com.

RCUH Vendor Payments for January 28, 2025

On Tuesday, January 28, 2025, we encountered a system error that affected our end-of-day business processing. Vendor payments for transactions approved on January 28 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on January 28 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact rcuh_accounting@rcuh.com.