Payment Approval Deadline for 12/23/22 and 12/30/22

The payment approval deadline on Friday, December 23 and Friday, December 30 is 12:00 noon. Online payment transactions approved by Fiscal Administrators by 12:00 noon on December 23 and 30 will be included in the daily check print and ePayment file.

The last check run for the calendar year will be on Friday, December 30, 2022. Month-end processing will commence at 12:00 noon on December 30, 2022. During our month-end (end-of-day) processing, online purchasing, payment, and travel transactions can be initiated, but Fiscal Administrators will not have the ability to approve transactions. Transactions approved after 12:00 noon on December 30 will not be included in project reports for the month of December.

If you have any questions, please contact Maile Brooks at (808) 988-8340 or [email protected].

RCUH Vendor Payments Issue Resolved – UPDATE

The issue with our vendor payments has been resolved and we resumed normal business processing on Friday, November 25, 2022. We have restored our server connection with our ePayment processor and resumed processing ePayments (ACH or Card) for transactions approved on November 25.

On Tuesday, November 15, we encountered a system error which affected our normal business processing. All vendor payments for transactions approved from Tuesday, November 15 through Wednesday, November 23 were processed as a Check. There were no ePayments for transactions approved during this time period. Although the Remittance Information section on the payment document may show the vendor approved payment type is ACH or Card, please refer to the listing screens or Search All Documents for confirmation of the actual payment type that was sent to the vendor.

If you have an employee or vendor that received a Check but needs an ePayment, we can assist with reissuing the payment as an ePayment. To request a reissued payment, please submit your request to Staci Saito at [email protected] and refer to RCUH Policy 4.250 for more details.

We sincerely apologize for any inconvenience this has caused and thank you for your patience and understanding.

RCUH Vendor Payments – UPDATE

On Tuesday, November 15, 2022, we encountered a system error which affected our normal business processing. We are currently unable to establish a server connection with our ePayment processor, and we are continuing to work on resolving this issue.

Starting from Tuesday, November 15, ALL vendor payments will be processed as a Check during this time period. There will be no ePayments (ACH or Card) until we can reestablish a server connection with our ePayment processor. Although the Remittance Information section on the payment document may show the vendor approved payment type is ACH or Card, please refer to the listing screens or Search All Documents for confirmation of the actual payment type that was sent to the vendor.

If you have an employee or vendor that needs an ePayment via ACH or Card, we respectfully ask that you hold on approving the payment transaction until this issue is resolved. If a check was already issued during this time period, we can assist with reissuing the payment as an ePayment when we reestablish a server connection with our ePayment processor. To request a reissued payment, please submit your request to Staci Saito at [email protected] and refer to RCUH Policy 4.250 for more details.

This issue has not affected payments for transactions approved on Monday, November 14. For transactions approved on November 14, checks were printed and distributed, and ePayments (ACH and Card) were processed. The listing screens and Search All Documents functions have been updated for transactions approved on November 14, 2022.

We apologize for any inconvenience this has caused and thank you for your understanding.

RCUH Vendor Payments for November 15, 16, 17, 18 2022 – UPDATE

On Tuesday, November 15, 2022, we encountered a system error which affected our end of day business processing. We are continuing to work on resolving this issue.

All vendor payments for transactions approved from Tuesday, November 15 through Friday, November 18 will be processed as a Check. There will be no ePayments (ACH or Card) for transactions approved during this time period. Although the Remittance Information section on the payment document may show the vendor approved payment type is ACH or Card, please refer to the listing screens or Search All Documents for confirmation of the actual payment type that was sent to the vendor.

This issue has not affected payments for transactions approved on Monday, November 14. For transactions approved on November 14, checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the listing screens and Search All Documents functions have not been updated for transactions approved on November 14, 2022.

RCUH transactions approved on November 15 through 18 for UH Extramural accounts will be transmitted and posted to the UH Kuali Financial System on November 18. The UH Project Fiscal Reports should be updated on the morning of Monday, November 21.

We apologize for any inconvenience this has caused and thank you for your understanding.

RCUH Vendor Payments for November 15, 16, and 17, 2022 – UPDATE

On Tuesday, November 15, 2022, we encountered a system error that affected our end-of-day business processing.  We are continuing to work on resolving this issue.  Vendor payments for transactions approved on Tuesday, November 15, Wednesday, November 16, and Thursday, November 17 will be processed when the issue is resolved.

The Financial Portal will remain open and online purchasing, payment, and travel transactions can be created and approved. However, RCUH transactions approved on November 15, 16, and 17 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

Manual checks can be issued during this period on an emergency basis. Fiscal Administrators should contact RCUH Disbursing at [email protected].

We apologize for any inconvenience this may cause and thank you for your understanding.

RCUH Vendor Payments for November 15 and 16, 2022 – UPDATE

On Tuesday, November 15, 2022, we encountered a system error which affected our end of day business processing.  We are continuing to work on resolving this issue.  Vendor payments for transactions approved on Tuesday, November 15 and Wednesday, November 16 will be processed when the issue is resolved.

The Financial Portal will remain open and online purchasing, payment, and travel transactions can be created and approved. However, RCUH transactions approved on November 15 and 16 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

On an emergency basis only, manual checks can be issued during this period. Fiscal Administrators should contact RCUH Disbursing at [email protected].

We apologize for any inconvenience this may cause and thank you for your understanding.

RCUH Vendor Payments for November 15, 2022

On Tuesday, November 15, 2022, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on Tuesday, November 15 will be processed when the issue is resolved.

The Financial Portal will remain open and online purchasing, payment, and travel transactions can be created and approved. However, RCUH transactions approved on November 15 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for any inconvenience this may cause and thank you for your understanding.

RCUH Financial Portal Maintenance: Friday, November 11, 2022, 8:00 a.m. to 12:00 p.m.

The RCUH Financial Portal will be partially down for system maintenance on Friday, November 11, 2022, from 8:00 a.m. to 12:00 p.m. (HST).

During this time period, the Financial Portal will be accessible and online purchasing, payment, and travel transactions can be created and saved. However, Fiscal Administrators will not have the ability to approve transactions and the Reporting functions will not be operational.

We apologize for any inconvenience this may cause and thank you for your understanding.

UPDATE – RCUH Vendor Payments for November 2, 2022

On Wednesday, November 2, 2022, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on Wednesday, November 2 were processed on Thursday, November 3.

RCUH transactions approved on November 2 for UH Extramural accounts will be transmitted and posted to the UH Kuali Financial System on November 3.

We apologize for any inconvenience this may have caused and appreciate your patience.

RCUH Vendor Payments for November 2, 2022

On Tuesday, November 2, 2022, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on Tuesday, November 2 will be processed when the issue is resolved.

The Financial Portal will remain open and online purchasing, payment, and travel transactions can be created and approved. However, RCUH transactions approved on November 2 for UH Extramural accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for any inconvenience this may cause and thank you for your understanding.