Two (2) questions were received October 1-6, 2024 about RCUH RFP No. CS2024-1, “Design and Development of RCUH Website.” Below are RCUH’s responses.

Q: [We do] not complete any design work until the agreement and deposit has been furnished and the project call has been completed. The project call is required to have an in depth discuss about the business vision, hyper define the demographic, as well as communicate the main pain point(s)/solution(s) for the project’s marketing message to be solidified.  Per the Request for Proposal item 3.1.2, bullet five “provide a rough sketch of the homepage” which is required for the bid to be accepted. Is there any flexibility with the Request for Proposal Section 3-Proposal Requirements?

A: The rough sketch of the homepage provides us a means to evaluate the Offeror’s creativity and responsiveness to our vision. It is required for acceptance of the proposal.

Q: After reviewing the RFP, I noticed it includes items that differ significantly from the current website. Are you able to share the budget range for this project? This will help ensure that (A) I have a realistic chance at the project and (B) it aligns with a budget that works for both of us.

A: The refreshed website should enhance the user’s experience with more features than currently available. We have a budget range of $15,000 to $25,000 for design and development. Offerors should present their best offer based on their understanding of our requirements.

It’s only October and we’re already anticipating the new year! Pre-orders for our popular wall calendar, 24 inches x 19 inches, are now being taken on a first come, first served basis. We’d appreciate having projects designate a coordinator who will consolidate orders. Please email [email protected] with the following information:

• Coodinator’s name
• Coordinator’s email address
• Project name
• Quantity

We are happy to mail calendars to the neighbor islands (please provide a mailing address) and will consolidate them as much as possible (10-12 calendars fit in a mailing tube). Due to increased postage costs, we are unable to distribute the calendar outside the state of Hawaiʻi.

All Oʻahu requestors must make arrangements for order pick up at RCUH’s offices at the East-West Center, Burns Hall.

We anticipate that the calendar will be ready for distribution in early December and will confirm the date via email. Should you have any questions, please contact RCUH Corporate Services via email, [email protected].

The Research Corporation of the University of Hawaiʻi (RCUH) is soliciting proposals from Offerors who wish to be considered for the “Design and Development of RCUH Website.” A copy of the Request for Proposal (RFP) No. CS2024-1 may be downloaded here.

Questions About the RFP
All questions about the RFP must be directed to Kaylee Hull at RCUH via email to [email protected]. Closing Date for Receipt of Offeror Questions is 4:00 PM (Hawaii Standard Time), October 15, 2024.

Responses to Questions About the RFP
All received questions and responses will be posted by 4:00 PM (Hawaii Standard Time), October 18, 2024 on the RCUH website, https://www.rcuh.com.

Closing Date for Receipt of Proposals
Completed proposals must be received via email to [email protected] no later than 4:00 PM (Hawaii Standard Time), November 15, 2024.  Offerors may be required to give an oral presentation (refer to Section 4.5 Oral Presentations) tentatively scheduled for the week of December 2, 2024.  It is the Offeror’s responsibility to ensure confirmation of proposal receipt prior to the Closing Date for Receipt of Proposals.  Proposals received after the time and date fixed for submittal will not be considered. 

The RCUH Financial Portal will be down for system maintenance from Saturday, September 14, 2024, 8:00 p.m. (HST) to Sunday, September 15, 2024, 5:00 a.m. (HST).

We apologize for any inconvenience this may cause and thank you for your understanding.

After nearly eight years from the last unveiling, we are excited to redesign our website and we want YOU to be a part of the process! Please complete our short survey by clicking the button below. Your responses will help to guide the site’s new design and functionality. Your survey response by June 30, 2024, is most appreciated. Thank you!

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, May 29, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on May 29 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on May 29 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on May 30.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Wednesday, May 29, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on May 29 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on May 29 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Tuesday, May 28, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on May 28 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on May 28 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on May 29.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

On Tuesday, May 28, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on May 28 will be processed when the issue is resolved.

At this time, online purchasing, payment, and travel transactions cannot be approved in the Financial Portal until the issue is resolved. We are working to resolve the issue and we will post an updated announcement when the Financial Portal is back in operation.

RCUH transactions approved on May 28 for UH Extramural and SRRC accounts will NOT be transmitted or posted to the UH Kuali Financial System, and UH Project Fiscal Reports may reflect incorrect amounts and balances until the issue is resolved.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].

The RCUH Financial Portal is back in operation and Fiscal Administrators may resume approving transactions.

On Wednesday, May 22, 2024, we encountered a system error which affected our end of day business processing. Vendor payments for transactions approved on May 22 will be processed in accordance with our normal processing schedule.

RCUH transactions approved on May 22 for UH Extramural and SRRC accounts will be transmitted and posted to the UH Kuali Financial System on May 23.

Additionally, vendor payments for transactions approved on May 10, May 13, and May 15 have been processed in accordance with our normal processing schedule. Checks were printed and distributed, and ePayments (ACH and Card) were processed. However, the Financial Portal Approved listing screens and Search All Documents have not been updated with payment information (Check Date, Check Number, Payment Type) for transactions approved on those days. Thank you for your patience as we continue to work on resolving this issue.

We apologize for the inconvenience and appreciate your patience. If you have any questions, please contact [email protected].